Question: "Where are you located?"
Answer: We are located in The Spring Hill Business Park near Wendy's on Highway 31. Please note that GPS will more then likely route you to the Shops of Campbell Station on Spedale Court, we are located in front of this shopping plaza across the street from Campbell Station Cardiology.
Question: "Do you only offer hand massage?"
Answer: A common misunderstanding is that we only offer Reflexology treatments for the hands and feet. However, our therapists are highly trained and dedicated to restoring health and balance to the entire body through the practice of massage. Our therapists listen to the client and create a custom session that meets their individual needs. Our prices are based on the length of the session, you will never be charged extra for Sports massage, Deep Tissue, Pre-natal or any other definitive modality.
Question: "Do you accept walk-ins?"
Answer: While we do accept walk-in's, it is never a guarantee that a therapist will have availability at that time. We strongly recommend that our clients call to schedule an appointment to ensure adequate time.
Question: "I called during business hours but no one answered."
Answer: Therapeutic Hands Massage is a therapist run studio, meaning that every person you speak with in our office is a Licensed Massage Therapist. We are dedicated to providing you with accurate and reliable information regarding our profession, therefore, we do not have a receptionist to assist with scheduling appointments. However, if you leave us a voice-mail we will return your call as soon as possible.
Question: "What if I lose my Gift Certificate?"
Answer: All gift certificates are to be treated the same as cash. Therapeutic Hands Massage is not responsible for lost or stolen gift certificates and they cannot be replaced or refunded for any reason. Please see our full gift certificate policy on the HOME page for further information.
Question: "Can I purchase a Gift Certificate over the phone?"
Answer: Absolutely! A majority of our clients understand that we are strictly a therapist run studio, and while we strive to assist everyone, there are times that we are unavailable to help. Purchasing a gift certificate over the phone is very simple. We gather the information needed to fill out the gift certificate, take your payment over the phone and send you a receipt via e-mail or text. Our staff will prepare the gift certificate for you and the purchaser can either choose to have a confirmation letter emailed to them or directly to the recipient, stop by our location at their convenience to pick it up, or have it held on file in our studio for the recipient to redeem at a later date.
Question: "What if I can't make my appointment?"
Answer: When you schedule an appointment with one of our therapists we are reserving a specific block of time for you and your well-being. When a client fails to show or makes a last minute cancellation you are taking the opportunity away from another client to benefit from our services. A valid credit card is required to be on file in our computer system at time of booking. We do understand that sometimes emergencies happen and you may be unable to make your appointment, please call our studio to inform us prior to your scheduled session. All scheduled appointments that are considered a no-call-no-show will be charged the full amount for the missed appointment regardless of when it was booked. Any invalid credit card information or declined payment will result in further billing action.
Frequently Asked Questions